Viewer Support
For SAT-7, what happens off-screen is just as important as what happens on screen. A core part of our ministry to viewers across the Middle East and North Africa (MENA) is a commitment to supporting them in their lives and faith through dedicated teams that offer prayer, advice, and counselling.
Ready and Reachable
Each of our satellite TV channels has a Viewer Support team made up of Persian, Turkish, or Arab believers, who are ready to receive our viewers’ comments, concerns, questions, prayer requests, and testimonies. There are a variety of ways to contact our teams, including phone calls during live programs, comments on our social media pages, and direct messages through apps like Instagram, WhatsApp, and Telegram.
In 2023 alone, our teams took part in 103,345 conversations with viewers in the MENA, and their offers of counselling sessions or teaching resources were accepted 8,604 times.
Listening and Loving
Primarily, our teams lend a listening ear to viewers, many of whom feel isolated and have no one else to whom they can turn. As our team members build a strong foundation of trust with viewers, they are able to offer an appropriate form of loving support, whether that be prayer, counselling, daily encouragements, Christian resources, practical advice, or signposting to other services.
Culturally close
Our Viewer Support team staff, who are either based in or from the MENA, understand the difficulties of life in the region and so are able to empathise with viewers and offer culturally-sensitive advice. Everything is also done to the highest standards of safeguarding and security; guidelines are in place to encourage healthy communication and help deal with complex or urgent needs.
Spiritual support
The feedback we receive makes clear that our support teams are an invaluable source of loving care and spiritual encouragement to people of different ages, ethnicities, circumstances, and beliefs all across the MENA.
How does SAT-7 support such a diverse region?
Viewers from across the MENA contact SAT-7 with an array of needs. Find out more about how our teams of Persian, Turkish, and Arab believers in different parts of the region are responding to viewers' questions and issues.
Latest stories: Viewer Support
Support for viewers in Lebanon during week of bombings
As Lebanon experiences its worst violence in almost 20 years, SAT-7’s studio in Beirut is continuing to broadcast programs offering comfort and support to people shaken by this week’s devastating airstrikes.
Guiding suicidal viewers to hope and help
As World Suicide Prevention Day is marked on 10 September, SAT-7 is helping viewers facing mental health crises with counselling and prayer support and sharing program content that highlights the value of each person.
Behind-the-scenes teams offer support for viewers
For SAT-7, what happens off-screen is just as important as what happens on screen. A core part of our ministry to viewers across the Middle East and North Africa (MENA) is a commitment to supporting them in their lives and faith through dedicated teams that offer prayer, advice, and counselling.
Biblical wisdom and support for MENA parents
Raising children is one of the greatest challenges in life, especially for Christian families in the Middle East and North Africa (MENA) who have limited access to biblical resources. The numbers seeking support from SAT-7 highlight the need for culturally sensitive and biblically based parenting advice, as well as a sympathetic ear when dealing with difficult situations.
Turkish viewers share stories of finding faith
The testimonies we are receiving from viewers show that God is powerfully at work in Türkiye. He is revealing Himself to people there in all sorts of ways, including the mysterious and the miraculous.
Supporting viewers through the ups and downs of marriage
We have been hearing from many of our viewers in the Middle East and North Africa (MENA) about their desire for healthier marriages. While some contact us in desperate need of help, others get in touch to share stories of God’s faithfulness. Whatever their situation, SAT-7 seeks to listen to their needs, provide support, and encourage godliness in our viewers’ relationships.